At Stash House MG, we value your satisfaction and aim to ensure you are happy with your purchase. If for any reason you are not completely satisfied, please review our return and refund policy below.
Eligibility for Returns
You may request a return under the following conditions:
Items must be returned within 30 days of the delivery date.
The product must be unused, unopened, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items are not eligible for returns, including:
Products that have been opened or used.
Discounted, clearance, or final sale items.
Gift cards or promotional items.
Return Process
To initiate a return:
Contact our support team at support@stashhousemg.com with your order details and reason for return.
Our team will provide you with return instructions and a return authorization (if applicable).
Ship the item(s) back to the address provided. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective item).
Refunds
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to your original payment method.
Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@stashhousemg.com.
Damaged or Defective Items
If your product arrives damaged or defective, please email us at support@stashhousemg.com within 48 hours of delivery with:
Photos of the damaged/defective item.
Your order number and a brief explanation.
We will promptly resolve the issue by offering a replacement or refund.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, don’t hesitate to reach out to our support team at support@stashhousemg.com.
